You may cancel your order before shipment. In this case refunds will be issued less our PayPal fee.
It is not possible to change or cancel an order once it has been shipped.
Please follow our return policy if your order has already been shipped.
Returns and Exchanges:
If there are any damage or problems with your order, please email us within 14days of receipt of the shipment.
No exchanges or returns will be accepted after 14days from original date of delivery.
Returned items must be returned in:
You must email us to obtain RMA # before we will accept any return or exchanges.
If upon return, items are found to be damaged, they will not be accepted or credited.
Refunds will be issued less our shipping fee and PayPal fee.
A 10% restocking fee will be applied to all returns for refund
We are not responsible for any delays or return service charges.
*Placing an order indicates your acceptance of our return policy.
Blades damaged by misuse, improper care (rust) in use or sharpening, or any other type of damage resulting from user error are not eligible for return, exchange, or refund.
If you have any questions, please email us.
Please ship any unsatisfactory products, along with a copy of your invoice with RMA# written on it to:
Attn: Return Dept.
2442-19 Hiashi-Fukase, Yamagata-City
Gifu-Pref., Japan 501-2104